# The Problem **What are the biggest problems and inconveniences that customers have with car rental companies?** Here are some of the biggest problems and inconveniences that customers have with car rental companies: * **High prices.** Car rental prices can vary widely, depending on location, rental period, type of car, and other factors. Sometimes, customers may be surprised by high prices when they arrive at the car rental counter. * **Hidden fees.** In addition to the car rental price, customers may be required to pay other fees, such as insurance fees, fuel fees, mileage fees, late return fees, etc. These fees may be hidden in the car rental contract, so it is important to read them carefully before signing. * **Defective cars.** Sometimes, customers may receive defective cars from car rental companies. This can be a major problem, especially if the car breaks down during a trip. * **Poor service.** Some customers have complained that they have had poor experiences with the staff of car rental companies. This can include delays in picking up or returning the car, unjustified damage claims, etc. * **Inefficient complaint system.** When customers have problems with car rental companies, they often face an inefficient complaint system. This can make it difficult to resolve problems and can cause frustration and dissatisfaction. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://nex-auto.gitbook.io/whitepaper-en/about-us/the-problem.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.